The goal of “Shanu Boutique” is to enable you to buy products of quality at less expensive possible prices.
Consequently we store only the minimum of products necessary with an aim first of proposing the best prices to you but also in order to guarantee the best freshness of the products.
The ayurvedic products have deadlines of use sometimes very short and are increasingly more effective when they are more recent.
Certain products can be unavailable, in out-of-stock condition or even their marketing stopped. We will immediately warn you in the event of unavailability of a product and we will decide together the action to be taken.
It is the customer's responsibility to check if the products he is ordering are conformed to the legislation in force in his country.
“Shanu Boutique” cannot be considered as responsible for the refusal of importation by the customs in case of a possible, but unlikely, control.
The customer is expressly informed that “Shanu Boutique” is not the producer of the products presented on this website, within the meaning of the law n°98-389 of May 19, 1998 and relating to responsibility of defective products. Consequently, in the event of any damage caused to a person or a good by a defect of a product, only the responsibility for the producer of this product could be sought by the customer, on the basis of information being reproduced on the product's packing.
The conditions of use and the warranty period of the producer are indicated on the products.
The photographs are proposed only as illustration and are not contractual.
The packing of a product presented can have changed or that one being unavailable from a supplier we can also dispatch you its equivalent available from another supplier.
The products are delivered to the address indicated by the customer on the purchase order.
The customer is held to check the state of the packing of the goods to the delivery and to announce the damage, if any, to the conveyor on the delivery order, and also to the “Shanu Boutique”, within one week.
The customer can, with his request, obtain the sending by email of an invoice established at the billing-address.
With regard to forwarding, we work with INDIA POST (the Indian post office). As soon as we proceed to a sending, you will receive an email immediately informing you as well as the photograph of the receipt of sending provided by INDIA POST.
We currently propose to you 3 formulas of mode of delivery at the maximum, according to countries.
Each formula makes it possible to you to recover the products ordered from your post office close to the address of delivery in the event of absence of the place of initial delivery at the time of the initial presentation.
All our sendings are carried out in Registered (Letter, Parcel and Speedpost).
However, it may be, as in any forwarding, a delay in delivery or the product can be mislaid. In the event of delay of delivery compared to the time indicated, we ask you to warn us so that we can start research.
We will contact INDIA POST to start an investigation. An investigation can last up to 60 days maximum as from the date of beginning of investigation (the date of complaint's registration). If during this time, the product is found, it will be rebooked immediately in your residence (majority of the cases).
If the product is not found at the end of the investigation, INDIA POST will consider the parcel as lost. At this point we will return you 30% cost of the product through your paypal e-mail id. The mode of sending in Registered is extremely reliable.
If the ordered products are not available any more at this time, we will offer you identical products for an equivalent amount or a refunding of your order.
We decline any responsibility as for lengthening for the delivery periods because of the conveyor, in particular in the event of loss of the products or strike or other incidents independent of our will.
“Shanu Boutique” reserves the right to suspend any management of order and any delivery in the event of refusal of payment by Paypal.
“Shanu Boutique” reserves in particular the right to refuse to carry out a delivery or to deliver an order emanating with a customer who would not have regulated completely or partially a preceding order or with which a litigation of payment would be in the course of administration.
PROBLEMS WITH DELIVERY
In the event of problems of delivery because of the conveyor, any anomaly concerning the delivery (damages, produced missing compared to the delivery order, damaged parcel, broken products…) will have to be imperatively indicated on the delivery order in the form of “handwritten reserves”, accompanied by the signature of the customer.
The customer will have in parallel to confirm this anomaly by addressing to the conveyor in the two (2) following working days the delivery date a registered mail with acknowledgement of delivery exposing the mentioned complaints.
The customer will have to transmit a copy of this mail by email to : email@example.com, or by simple mail to : Shanmugam J - # 43, Church Street - Oulgaret - Pondicherry 605010 - INDIA.
RETRACTION OF ORDER
The customer has a 7 working days deadline to send back, with his expenses, the products not agreeing him.
This time court as from the day of the delivery of the order to the customer. If this deadline expires one Saturday, one Sunday or a public holiday, it is extended until the first next working day.
Any return will have to be announced to firstname.lastname@example.org.
The product will have to be sent back in Registered parcel to : Shanmugam - # 43 Church Street - Oulgaret - Pondicherry 605010 - INDIA.
Only will be taken back the products returned as a whole, in their packing of origin complete and intact, and in a perfect state of resale. Every product which has been damaged, or whose packing of origin would have been deteriorated, will not be refunded nor exchanged.
The customer has the choice to ask either for the refunding of the paid sums, or the exchange of the product.
Note: We are not responsible for service transit time, which are provided by the carrier and may vary with the destination, registered mail requires signature on delivery so please ensure that there is someone to receive the pack on your address of delivery.
The material contained on this Web site is the exclusive property of “Shanu Boutique” which reserves the right to make changes constantly and this without notice.
The Customer cannot in no case use, print or reformate the contents.
He commits himself not to download, reproduce, transmit, sell or distribute the contents of the website.